Friday, 13 February 2009

The right to return and a close escape for Fashionista

Fashionista's sister is getting married and was distraught when a UK website recently told her she couldn't return the three rockabilly style bridesmaids dresses she had just had delivered.

The colour palette is all wrong though and it's a credit crunch budget wedding after all so Fashionista's sister was agonising about dying options or where other costs could be cut to fund replacements. What could be done?

Luckily, chief bridesmaid Fashionista was able to step in.

Any consumer buying from a website is entitled to a full right of return and refund (including the initial delivery costs) for any reason at all provided the right to cancel is exercised in the first 7 working days (therefore excluding weekends) from the day after the date of delivery. After a short slap over the knuckles of an email, the website quickly relented which is excellent news all round... especially since Fashionista won't have to wear lemon yellow in public now!